Our Commitment

Thank you for choosing our brand, UMIK Umiksmart. We strive to provide you with satisfactory service. If you are not completely satisfied with your purchase, we offer a simple return and exchange process. You may apply for a return or refund in accordance with the following terms.

1. Return Period

You may request a return within 30 days of receiving the product. The return request must be submitted within this 30-day period. Requests made after this period will not be accepted.

Order Cancellation

Orders can be cancelled for a full refund prior to shipping.
Once an order has been shipped, it cannot be cancelled. You may refuse the package upon delivery or initiate a return after receiving the items.

2. How to Return an Item

All returns and exchanges are made by mail. Before shipping anything back to us, please reach out via our official customer support email at info@umiksmart.com. We will provide you with a return authorization and the exact return address.

3. Condition of Returned Items

Reporting Damage:

If the product is found damaged upon receipt, please inspect it immediately and contact Umiksmart customer service within 3 business days. Provide:

• Clear photos or videos showing the damage.

• Photos of the external packaging and shipping label.

Resolution Methods:

• If the product was damaged during shipping, Umiksmart will be responsible for repair, replacement, or refund.

• If the product has a quality issue or serious defect, Umiksmart will cover the shipping cost and provide a replacement or refund.

Any product-related issues must be reported within 30 days of receipt. Issues reported after 30 days may not be processed due to uncertainties caused by delays.

Important Reminder:

• If you hire a third-party repair service without our authorization, we will not be responsible for the cost.

• If the product is damaged during shipping, please report it within 3 business days and retain both the product and its packaging.

4.Return Item Condition Requirements

To be eligible for a return or exchange, your item must be in brand-new, resalable condition:

• Uninstalled and unused, and in a condition that allows for immediate resale.

• Free of scratches, physical damage, or any signs of wear and tear.

• Must include complete original packaging, with no handwriting, markings, or tape

• Must include all original accessories, parts, and instruction manuals.

• Note: Final sale, clearance, or discontinued items are not eligible for non-reason returns or exchanges.
  

Designated Return Address

To streamline the return process, all authorized returns must be shipped to our designated return center at the following address:

Attn: Zack-LCRLSJ

20 Shea Way, STE 208

Newark, DE 19713

United States

Tel: +1 (302) 203-7301

Important Note: Please do NOT ship items back to our original dispatch warehouse or corporate headquarters without contacting us first. All returns must receive prior approval from our customer service team to ensure accurate tracking and expedite your refund process.

4. Return Shipping Costs & Prepaid Labels

The responsibility for return shipping costs depends on the reason for the return:

• For defective or damaged products (Merchant Responsibility): Umiksmart will cover the full return shipping cost and provide you with a prepaid return label (or reimburse the actual shipping fees).
• For personal reasons (e.g., ordered by mistake, change of mind): The customer is responsible for the actual return shipping costs. We do not provide prepaid return labels for these cases.

If a package cannot be delivered due to an invalid address, absence of a person to sign, or customer refusal, the customer will be rcesponsible for any additional shipping or handling costs incurred with reshipping or cancellation.

5. Refund Policy

Refund Process:

Once we receive and inspect the returned product, we will process the refund within 3 business days, and the refund will be issued back to the original payment method. The bank may take approximately 10 days to process your refund, and the actual time of receipt may vary. You are expected to receive the refund in 13 days. If you do not receive the refund after this period, please contact us.

Refund for Quality Issues:

If the return is due to serious damage or defects, Umiksmart will provide a full refund.

Restocking Fee:

• Quality issues or wrong item shipped: No restocking fee will be charged (0%).
• Non-quality issues (Personal reasons / Change of mind): A 10% restocking fee of the item's total price will be applied.

6.Special Instructions for Damaged or Defective Products

If you discover that your item is damaged or severely defective upon receiving the package, please contact us within 3 business days of receipt. You must provide clear photos or videos showing the entire product, the specific damage, and both the inner and outer packaging. We will arrange a free replacement, repair, or full refund for you.

7. Exchange Policy

Exchanges Due to Quality or Shipping Damage:

If a product needs to be exchanged due to quality issues or damage during transportation, Umiksmart will handle the exchange.

Exchange Process:

The customer must return the original product and place a new order. The cost of return shipping and the new order will be borne by the customer.

8. Shipping & Logistics

After your order is shipped, we will provide tracking information so you can check the delivery status.

Please note that delays may occur due to weather or logistical factors beyond our control. We will do our best to ensure your order is delivered on time.

9.Refund Processing Time

Once we receive and inspect your returned package, we will process your refund within 3 business days.

• Approved refunds will be automatically credited back to your original payment method.
• Your bank or payment provider typically requires an additional 10 business days to process the transaction. Therefore, you can expect to receive the actual refund within 13 business days after the return process is completed.

Contact Us:

Comany Name: UMIK HOME CO., LIMITED

Business Address: UMIK HOME CO.,LIMITED, Room 20, 7/F, Block B, Tuen Mun Industrial Centre,2 San Ping Street, Tuen Mun, New Territories,Hong Kong

Email: info@umiksmart.com

Tel: +86 15675065805

Hours: Mon-Fri 9AM-6PM (GMT+8)